Frequently Asked Questions
Everything you need to know about your Pelikamo experience.
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Delivery times vary by location, but most domestic orders arrive within 3-5 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your garments true to size?
Our collection follows standard European sizing. We recommend checking the detailed size guide on each product page to find your perfect fit before purchasing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Where are Pelikamo products manufactured?
We take pride in ethical sourcing. Most of our collection is crafted in high-quality European ateliers that specialize in premium tailoring and sustainable practices.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to follow its progress.